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Terms & Conditions

These conditions explain the rights and responsibilities of everyone to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or, our, means Gold Coast Removals.

1 Our Quotation

1.2 We may change the price or make additional charges if circumstances are found to apply which have not been considered when preparing our quotation and confirmed by us in writing.

1.2.1 We have to collect or deliver goods at your request above the first floor.

1.2.2 We supply any additional services, including moving items that are not on the inventory.

1.2.3 The stairs, lifts or doorways are inadequate for us to enter or if the roads are inadequate to get near the property.

1.2.4 We have to pay parking or other fees or charges in order to

carry out services on your behalf.

1.2.5 There are delays or events outside our reasonable control.

which increase our working hours to complete the job.

1.2.6 In any such circumstances, adjusted charges may apply and

become payable.

2 Work not included in the quotation.

2.1 Unless agreed by Gold Coast Removals in writing.

2.1.2 Dismantle or assemble any furniture or sofa unit (wardrobes,beds,sofas,etc

2.1.3 Disconnect, re-connect, any white goods.

3 Your responsibility

3.1 It will be your sole responsibility to:

3.1.2 Obtain at your own expense, all documents, permits.

3.1.3 Be present or represented during the collection of goods to be removed.

3.1.4 Ensure authorized signature on agreed inventories.

3.1.5 Prepare all appliances or electronic equipment prior to their removal.

3.1.6 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

3.1.7 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4. Goods not to be submitted for removal by gold coast Removals

4.1 Unless previously agreed in writing the following items must not be removed for removal and will under no circumstances be moved by us. you should make your own arrangements for their transport and storage.

4.1.1 Prohibited or stolen goods.

4.1.2 Jewellery, watches, money, or goods of any similar kind.

4.2 If we do agree to remove such goods, we will not accept liability.

for loss or damage unless we are negligent or in breach of contract.

5. Ownership of the goods

5.1 By entering into this Agreement, you guarantee that:

5.1.1 The goods to be removed are your own property, or

5.1.2 The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

5.1.3 You will pay us for any claim for damages and/or costs brought against us if either warranty (5.1.1) or (5.1.2) is not true.

6. Charges if you postpone or cancel the removal

6.1 If you postpone or cancel this Agreement, we will charge you

according to how much notice is given.

6.1.1 More than 10 working days before the removal was due to start: No charge.

6.1.2 Between 5 and 10 working days inclusive before the removal was due to start £50.00.

6.1.3 Less than 5 working days before the removal was due to start: £75.00.

7. Payment

7.1 Unless otherwise agreed by us in writing:

7.1.1 Payment is required by cleared funds in advance of the removal.

7.1.2 You may not withhold any part of the agreed price.

8. Our liability for loss or damage

8.1 Our liability for loss or damage is limited, as set out in clause 8.1.1

8.1.1 In the event of our negligence or breach of contract resulting.

in loss of or damage to your goods, we will pay a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, we will not pay for goods as old for new we will only pay for the replacement cost taking into consideration the age of the item.

Our insurance is limited to £10.000.

A declaration of value of goods needs to be produced to us prior to removal for anything over this amount.

9. Damage to premises or property other than goods

9.1 our liability for loss or damage is limited as


9.1.1 If we cause loss or damage to premises or property other

than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

9.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.

9.1.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal you must note this on the worksheet as soon as possible or within a reasonable time. This is fundamental to the Agreement.

10. Exclusions of liability

10.1 Other than as a result of our negligence or breach of contract we

will not be liable for any loss, damage or failure to produce the

goods if caused by any of the following circumstances

10.1.1 By fire

10.1.2 By normal wear and tear

10.1.3 For electrical or mechanical derangement to any appliance,

instrument, clock, computer or other equipment unless there

is evidence of related external damage.

10.1.4 For any goods which have a pre-existing defect or are

inherently defective.

11 Our Right to Hold goods being transported

11.1We shall have a right to withhold all of the goods until you have paid all our charges and any other payments due under this Agreement. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

12 Disputes

12.1If there is a dispute arising from this Agreement, please contact